CUSTOMER SERVICE POLICIES
Shipping Delivery Time
Normal delivery time for most items shipped within the continental United States is two weeks from the date that you place your order. Occasionally an item may be backordered and may take longer to arrive. In the case of a backorder that will take longer than 3 weeks to arrive, we will send an email informing you of the delay and an estimated delivery time.
Merchandise Refund Policy
If, for any reason you are unsatisfied with your merchandise purchase, Crown Broadcasting will gladly exchange it or refund you the original purchase price minus a 15% restocking fee (and any shipping/handling costs), provided these guidelines are followed:
1. Please send the merchandise back to us accompanied by a "return letter" which includes your reason for returning it, whether you want an exchange or a refund, your name and your telephone number and/or your email address. Please let us know if your mailing address has changed.
2. If your reason for returning an item is that it was damaged during shipping, please tell us in your return letter. We will replace merchandise damaged during shipping at no cost to you.
3. Your request must be made within 30 days of receipt of the merchandise.
4. Merchandise should be in "like-new" condition.
5. Please send the merchandise (and return letter) to:
Crown Broadcasting Customer Service
5050 Laguna Blvd., Suite 112-364
Elk Grove, CA 95758
Event Cancellation/Refund Policy
Cancellations must be received in writing (faxes acceptable) to Crown Broadcasting Customer Service. Notification must be received at least 21 calendar days prior to the workshop start date to receive a full refund (less $20 registration charge). A substitute workshop date may be requested in lieu of a refund. For cancellations received between 21 and 7 calendar days prior to the workshop start date, a 50% refund applies. No cancellations, refunds or substitution dates will be given after 7 calendar days prior to the workshop start date. Crown Broadcasting International Network, Inc. reserves the right to cancel a workshop up to 1 month prior to the workshop start date. Mail cancellation/refund requests to:
Crown Broadcasting Customer Service
5050 Laguna Blvd., Suite 112-364
Elk Grove, CA 95758
Fax: 800-670-2394, Attn. Customer Service.
Any questions? Please call Customer Service at 800-670-2394.
Shopping Cart
The Crown Broadcasting Online Store shopping cart employs JavaScript and cookies to keep track of your order and process forms correctly. You must have your browser set to accept cookies in order to use the Crown Broadcasting Online Store. You can do this in the "Advanced" section of your browser's Preferences. Although cookies have a bad reputation with some web users, we do not employ cookies for saving personal information.
JavaScript is an amazing web technology and adds many functions to our store which would not be possible otherwise. This store has been tested on every possible browser on multiple platforms across many versions to ensure the greatest level of compatibility. It works best with Netscape Navigator 4.08 using default settings. If you run into any errors while using our Online Store, please contact me (crown@CrownBroadcasting.com) as soon as possible so that they can be resolved. Include as many details of the error as possible.
Security
Crown Broadcasting ensures your privacy and the security of your personal information when ordering from us by using Secure Socket Layer (SSL) encryption. If you are using a browser which supports SSL, when you go to the checkout form you will be entering a secure environment. Any information you provide there, including your credit card number, will be encrypted before it is sent to our servers.
Problems? Crown Broadcasting uses a Thawte digital certificate for SSL encryption. Although Thawte certificates are considered the best when it comes to browser security and Y2K compliance, they do sometimes have compatibility issues with older browsers. If you are using an older browser (IE 3.0 or older, Netscape 3.0 or older), you may receive a message similar to the one below:
"www.Crown Broadcasting.com is a site that uses encryption to protect transmitted information. However one of the Certificate Authorities that identifies this site has expired..."
Our certificate has not expired. Your browser simply needs to be upgraded. If you plan on continuing to use this older browser, go to the following web address for information on how to upgrade its security features: http://www.thawte.com/ssl/index.html
We have tested the upgrade procedure on several older browsers, and it's extremely easy. This should only take less than a minute to do. We are sorry for the trouble it's caused you, but hopefully it will make your transactions more secure in the future. If you have any other concerns, email the webmaster.
Subscriber Alert
You may be contacted by unauthorized subscription agents asking you to renew your subscription. These companies are not authorized to represent Crown Broadcasting nor are they affiliated with us in any way. Please do not give out any personal, payment or credit card information to the companies listed below. Crown Broadcasting will not accept orders from these companies and if you choose to renew through them you will likely never receive any issues of Crown Broadcasting. Please do not renew your subscription by mail, phone or Internet through any of these unauthorized companies:
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American Consumer Publishing Association, Inc. (ACPA)
American Consumer Publishing Association, Inc. (ACPA)•Associated Publishers Subscription Services
Associated Publishers Subscription Services•Circulation Billing Center
Circulation Billing Center•Circulation Billing Services
Circulation Billing Services•Consolidated Media Services
Consolidated Media Services•Consumer Publishing Association Inc
Consumer Publishing Association Inc•Dominate Marketing, LLC
Dominate Marketing, LLC•Global Publication Service (s)
Global Publication Service (s)•IC Marketing
IC Marketing•Lake Shore Publishers Service (LSPS)
Lake Shore Publishers Service (LSPS)•Magazine Billing Center
Magazine Billing Center•Magazine Billing, LLC
Magazine Billing, LLC•Magazine Billing and Collection Service
Magazine Billing and Collection Service•Magazine Billing Services
Magazine Billing Services•Magazine Payment Services
Magazine Payment Services•MBN
MBN•Magazine Readers Service Center
Magazine Readers Service Center•National Magazine Services, Inc.
National Magazine Services, Inc.•Orbital Publishing
Orbital Publishing•Periodical Billing Services
Periodical Billing Services•Platinum Publishing Service
Platinum Publishing Service•Premier Subscriber Services
Premier Subscriber Services•Publisher's Billing Association
Publisher's Billing Association•Publishers Billing Center
Publishers Billing Center•Publishers Billing Emporium
Publishers Billing Emporium•Publisher's Billing Exchange
Publisher's Billing Exchange•Publishers Billing Services
Publishers Billing Services•Publishers Distribution Services, Inc
Publishers Distribution Services, Inc•Publishers Educational Services
Publishers Educational Services•Publisher's Payment Services
Publisher's Payment Services•Publishers Periodical Service
Publishers Periodical Service•Publisher's Processing Services
Publisher's Processing Services•Publishers Services Exchange
Publishers Services Exchange•Rapid Magazine Collection
Rapid Magazine Collection•Readers Payment Services
Readers Payment Services•Rocky Mountain Readers
Rocky Mountain Readers•Subscription Billing Services
Subscription Billing Services•Subscription Collection Associates
Subscription Collection Associates•Subscription Payment Services
Subscription Payment Services•Web: http://acpai.com
Web: http://acpai.comAuthentic Crown Broadcasting renewal notices will only come with zip code 95758 (Elk Grove, CA) on the return address envelope.
If you are contacted by any of the companies listed above, please let us know immediately by writing to:
Crown Broadcasting Customer Service
5050 Laguna Blvd., Suite 112-364
Elk Grove, CA 95758
Crown Broadcasting International Network, Inc. Copyright 2010. All rights reserved
